Privacy Policy

1. Introduction

Welcome to Captionify ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audio transcription service.

By using Captionify, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name
• Email address
• Profile picture (if you sign in with Google)
• Authentication credentials

2.2 Audio Files

We temporarily process audio files you upload for transcription purposes. These files are:

• Stored securely during processing
• Automatically deleted after transcription is complete
• Never shared with third parties

2.3 Usage Data

We automatically collect:

• Transcription usage (hours/minutes processed)
• Project metadata (titles, creation dates)
• Device information and browser type
• IP address and location data

2.4 Payment Information

Payment processing is handled by Dodo Payments. We do not store your credit card information. We only store:

• Customer ID from payment processor
• Subscription status and plan details
• Payment history (amounts and dates)

3. How We Use Your Information

We use your information to:

• Provide and maintain our transcription service
• Process your audio files and generate transcriptions
• Manage your account and subscription
• Send service-related notifications
• Improve our service and develop new features
• Prevent fraud and ensure security
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for stored data
• Secure authentication via Firebase
• Regular security audits and updates
• Access controls and monitoring

Your data is stored on secure servers provided by:

• Firebase (Google Cloud Platform) - Authentication and user data
• MongoDB Atlas - Database storage
• Cloudflare R2 - Audio file storage

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

5.1 Service Providers

• Firebase/Google Cloud - Authentication and hosting
• MongoDB Atlas - Database services
• Cloudflare - CDN and storage
• Dodo Payments - Payment processing
• Groq - AI transcription processing

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your transcriptions and projects
• Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at: privacy@captionify.com

7. Data Retention

We retain your data as follows:

• Audio files: Deleted immediately after transcription
• Transcriptions: Retained until you delete them or close your account
• Account data: Retained while your account is active
• Payment records: Retained for 7 years for tax/legal compliance

When you delete your account, we permanently delete your personal data within 30 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve service performance

You can control cookies through your browser settings, but disabling them may affect functionality.

9. Children's Privacy

Captionify is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: